Return and Refund Policy.
At LISH Desserts, we are committed to providing you with delicious, high-quality cheesecakes. We want you to be satisfied with your purchase. Please read our return/refund policy carefully.
Returns
Damaged Cheesecake: If you receive a damaged cheesecake, please contact the shipping carrier, FedEx, within 1 day of receiving your order. Be sure to take photographic evidence of the condition of the box and cheesecake.
Quality Concerns: We take pride in the quality of our cheesecakes. If you believe there is a quality issue with your purchase, please contact us within 1 day of receiving your order. We may ask for photographic evidence or a detailed description of the issue to assess the situation. Depending on the circumstances, we may offer a replacement or refund.
Refunds
Cancellation of Orders: You may cancel your order within 24 hours of placing it, as long as it has not been shipped. We will issue a full refund for canceled orders.
Perishable Products: Due to the perishable nature of our cheesecakes, we cannot accept returns or issue refunds for products that have been consumed, partially consumed, or left at room temperature for an extended period.
Customer Responsibilities
Notification: To initiate a return or refund, please contact our customer service team at info@lishdesserts.com or 305-707-0462.
Timely Contact: Please contact us promptly if you encounter any issues with your order. We may not be able to process refunds or replacements for claims made outside of the specified time frames.
Disclaimer
LISH Desserts reserves the right to refuse a return or refund if the product does not meet the criteria outlined in this policy or if the request is not made within the specified time frames.
This return/refund policy is subject to change without notice. Please review it regularly for updates.
By making a purchase from LISH Desserts, you agree to and accept the terms of this return/refund policy.